Section 13 of the Supply of Goods and Services Act 1982 applies. It is an implied term that services will be carried out with reasonable care and skill. There would therefore be a potential action in breach of contract.
The common law duty of care and the Occupiers Liability Act can also be of relevance.
An expert will very often need to be appointed to examine the hair and to point out what breaches have occurred. For this reason it is important to consult with a solicitor who is an expert in this area as soon as possible.
A further point worth making is that it will be essential to establish the insurance position. Unfortunately it is often the case that less reputable salons and certainly many mobile hairdressers do not always carry appropriate insurance cover. Of course if there is no insurance cover in place then very often it will prove impossible to recover compensation from the hairdresser personally.
The level of compensation that you can expect to receive will vary depending on the severity of the damage.
The Judicial College Guidelines is used by the judges to assess compensation levels. They provide figures of between £3,190 and £8,900 for damage to the hair. A recent hair damage case of ours attracted an award of £9,000.00 although there was an element of psychological upset recognised in this award.
HOW TO START A CLAIM
Give us a call and speak to one of our specialist solicitors. We deal with these sorts of enquiries all the time and should be able to assess your claim very quickly. If you do have a claim we will be able to advise you and discuss your options with you.
Rest assured that we are able to offer a No Win No Fee option so that you do not pay anything should your case not be successful.